Privacy Policy

1. Overview

Mimosa ("we", "our", or "us") respects your privacy and is committed to protecting the personal data of our users, salon partners, and visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile platform, and related services.

2. Information We Collect

We collect information that identifies, relates to, or describes you ("Personal Data"):

• Account Information: Name, email address, phone number, and password created during registration.
• Booking & Transaction Data: Appointment histories, selected services, preferred salons, and payment details processed via secure payment providers.
• Device & Usage Data: IP address, browser type, operating system, and interaction logs with our platform.
• Location Data: Approximate or precise geolocation (with your permission) to display nearby beauty providers.

3. How We Use Your Information

Mimosa uses your personal data for legitimate business purposes:

• To facilitate appointment bookings and communicate confirmation details.
• To send automated SMS/Email reminders regarding upcoming beauty appointments.
• To process payments, prevent fraudulent transactions, and manage billing.
• To improve our algorithm and personalize salon recommendations.
• To comply with legal obligations and enforce our Terms of Service.

4. Data Sharing & Third Parties

We do not sell your personal data. We only share information with:

• Partner Vendors: Salons and artists you book with receive necessary details (name, contact info, requested service) to perform the appointment.
• Service Providers: Cloud infrastructure, payment gateway providers, and communication APIs bound by confidentiality agreements.
• Legal Compliance: Government authorities when mandated by applicable Egyptian privacy regulations.

5. Data Security & Retention

We employ industry-standard encryption (TLS/SSL) for transmitted data and secure cloud servers. Personal data is retained only as long as necessary to fulfill booking services and meet regulatory auditing obligations.

6. Your Privacy Rights

You have the right to access, rectify, or request deletion of your personal data at any time via your account settings or by contacting privacy@mimosa.com.