Terms of Service

1. Acceptance of Terms

By accessing or using the Mimosa website, mobile applications, or booking services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Description of Platform

Mimosa operates an online marketplace enabling consumers ("Clients") to discover, schedule, and pay for beauty services offered by third-party salons, spas, and independent beauty specialists ("Vendors"). Mimosa acts as an intermediary facilitating contracts between Clients and Vendors.

3. Appointments & Cancellations

• Booking Confirmation: A booking is confirmed only when you receive an in-app, SMS, or email confirmation from Mimosa.
• Cancellation Policy: Cancellations must be performed within the timeframe specified by the individual Vendor during booking. Late cancellations or no-shows may incur a cancellation fee as set by the salon.
• Punctuality: Clients are expected to arrive on time. Vendors reserve the right to shorten or reschedule appointments if a Client arrives late.

4. Payments & Pricing

All prices listed on Mimosa are determined by the respective Vendors and include applicable taxes unless specified otherwise. Payment can be settled online or at the venue where supported.

5. User Conduct & Reviews

Users agree to provide accurate information and refrain from submitting abusive, fraudulent, or defamatory content. Reviews posted on Mimosa must reflect genuine personal experiences. We reserve the right to remove non-compliant content or terminate accounts.

6. Limitation of Liability

Mimosa strives to ensure high platform uptime and partner quality; however, Mimosa is not directly liable for the physical provision of beauty services by third-party Vendors. Any disputes regarding service quality should be addressed directly with the Vendor or via Mimosa Support.

7. Contact Information

For questions concerning these Terms, please contact us at legal@mimosa.com.